In reply to:
It may seem that way sometimes, but we do look into all bug reports. They make tracking down these types of issues soooo much easier, especially if exact locs are stated.
Thanks!!
That's just the thing Scout, it should NEVER EVER seem that way. If the customers don't feel that they are getting support, then they plain aren't.
I have worked in the computer industry almost my entire working career as everything from a Phone support (Level I) person, to Level III helpdesk (basically the guy that gets turned to when the Level I (phone) and Level II (deskside) support people cannot figure it out.
I have worked as a Systems Admin on many flavors of un*x as well as both Mac and Windows. Further I have worked as a Graphic Designer and WebMaster. All of these positions are in some way support related, and not ONCE in my career (16+ years) has anyone ever to my knowledge said they didn't feel as if I was giving them the support they needed.
Myself and MANY others feel that the support that NC gives is at the very best half-hearted. Canned responses to EVERY SINGLE QUESTION does not support make. What that does is anger your customers, plain and simple. Those of you that post to the boards do a 1000% better job in the support department than anyone on the "support team", and you all have, from what I have gathered, other responsibilities as well, such as being Publish Coordinator.
Honestly, if I gave my customers the kinda support that I feel I get from NC, I wouldn't have many customers if any at all.
Edit this to your liking, I am being honest